TERMS AND CONDITIONS
Sales and Returns Policy
CONDITIONS ON ACTIVITIES
The BUCEOVALENCIA diving center is approved by the Generalitat Valenciana. It is our responsibility to comply with the law and this is reflected in this document, so we guarantee that everything related to the activity is lawful and we are in possession of the appropriate licenses and permits.
When contracting an activity with BUCEOVALENCIA, you must fill in the documentation required by the public administrations for your safety, quality control and risk management, as well as the responsibilities of the business and yours, the protection of your data and health surveillance.
CERTIFIED DIVERS
In diving activities aimed at ?certified divers? (courses: advanced, specialties, rescue diver, dive master, instructor and dives led by dive guides) divers must provide an official medical certificate that certifies that they are fit to practice autonomous diving or underwater activities). Each diver must also provide diving accident insurance, which you can process directly at BUCEOVALENCIA before the dive. In addition, you must present your diving certification and DNI.
CANCELLATION AND REFUND POLICY
It is established that the cancellation of the activity by the BUCEOVALENCIA diving center due to meteorological causes is possible, since safety is our commitment and main objective. In this case, the date may be changed or the amount accumulated as a credit in your account. BUCEOVALENCIA will inform you if the weather situation is unfavorable for your activity, regardless of the reason for it.
In the event that the reservation is made online, THE CLIENT will make a deposit of the total amount corresponding to the place(s) reserved.
In case you have not paid in advance for the contracted activity and you cancel within 72 hours prior to the activity, or you do not show up on the day and time of the contracted activity, you must assume the full payment of the same, making a bank transfer .
In case of cancellation by the client, BUCEOVALENCIA may change the date, accumulate the advance amount as a credit in their account or will refund the 100% of the deposit if said cancellation is recorded by email ([email protected]) 72 hours before the start of the activity. Refunds will be made using the same payment method used for payment.
In case of cancellation within 72 hours of the start of the activity, or failure to show up on the day and time of the activity, your reservation will be canceled and you will not be entitled to any refund of the advanced amount or change of date.
If you have not dived for more than 6 months, BUCEOVALENCIA recommends carrying out a refresher activity on diving techniques with us or at any other center. In the event that you do not want to carry out the refreshment activity, book a boat dive and the dive guide decides to cancel your dive due to deficiencies in your techniques, BUCEOVALENCIA will charge 100% of the price of the dive.
In the case of reservations for any service (scuba diving, diving baptism), if the client decides not to carry out the activity once it has begun, suspend it, or abandon it for any reason, there will be no refund of the amount paid, since the diving center has provided all the means and services to carry out the activity.
In the case of reservations for two dives on the same day, in the event that, after making the first dive, the diver decides not to make the second reserved dive, there will be no refund of the amount paid.
The policy on cancellations and refunds in diving courses is as follows:
If the student who is taking a diving course has exchanged the theory part online or has taken the theory face-to-face, but does not continue with the course, there will be no refund of the deposit paid. The student must bear the cost of the exchanged product or the cost of the manual kit and theory classes received. In the event that the student has also done some sea practice, there will be no refund of the total amount of the course.
The Diving Center reserves the right to cancel a reservation for any of the services in the event that it does not meet a minimum of four clients.
Decalogue. Good general practices for carrying out all underwater activities.
Here we inform you of the practices established for safe diving, both in apnea and with autonomous equipment. These practices have been compiled for your review and knowledge, and are intended to increase your comfort and safety in diving. Your acceptance of this statement is required as proof that you are aware of these safe diving practices. If you are a minor, you must provide a form signed by your father, mother or guardian.
I understand that as a diver I should:
Keep myself in good physical and mental shape to dive. Avoid diving under the influence of alcohol or drugs. Maintain a good level of diving skills, striving to increase them through continuing education and training in controlled conditions after a period of inactivity in diving.
Be familiar with the usual dive sites. If not, get a formal dive orientation from a reliable local source. If the diving conditions are worse than those under which you normally dive, postpone the dive or find an alternative area with better conditions. Take part only in diving activities consistent with my training and experience. Do not engage in technical diving or cave diving unless specifically trained to do so.
Use a reliable, complete and in good condition equipment with which you are familiar; Whether it is my property or a rental, it is my obligation to check it before each dive to verify its correct operation and condition. Prevent the use of my equipment by non-certified divers. Always have a complete regulator (first stage, two second stages, low pressure hose and pressure gauge), hydrostatic vest to control buoyancy and correct thermal protection whenever you dive. It is my obligation to bring a dive computer, own or rented.
Listen carefully to the instructions and briefings of the dive guides and respect the advice of those who supervise my diving activities. Recognize that additional training is recommended to participate in specialty diving activities, in other geographic areas and after periods of inactivity greater than six months.
Comply with the buddy system on every dive. Plan dives with my partner (including communication techniques to reunite in case of separation, and emergency procedures).
Demonstrate competence in the use of the dive computer. Do all dives without decompression and leave a safety margin. Limit the maximum depth to my level of training and experience. Make the ascent at a speed of no more than 18 meters per minute and complete, on each dive, a safety stop at 5 meters for at least 3 minutes.
Maintain adequate buoyancy. Adjust the ballast at the surface to maintain neutral buoyancy with the BC deflated. Maintain neutral buoyancy underwater. Establish the necessary buoyancy for surface swimming and resting. Have the ballast accessible to be able to get rid of it easily if necessary (last resort to reach the surface in an emergency).
Breathe properly for diving, this is calm and, if possible, long and deep breaths, paying special attention to exhalation. Never hold your breath, whatever the depth. When practicing apnea, avoid hyperventilation. Avoid excessive exertion while in and under the water and dive within my limitations.
Use a boat, buoy or other means of support on the surface whenever possible.
Use the safety elements (deco buoy, reel, surface sound element and cutting element), required by the diving law.
Know and obey local diving rules and regulations.
I have read the statements listed above. I understand the importance and purpose of these practices established by and for my safety and that of my fellow divers. I acknowledge that failure to comply with them may put me in danger during diving activities.
By booking the activity, you declare that you have read, understood and agree with the general conditions, conditions of activities, safe and responsible diving declaration, the cancellation and refund policy of our company (BUCEOVALENCIA SL)
The Dive Guide Diver will assess the weather conditions and the state of the sea before the dive and will not force the dive if the conditions are not entirely adequate.
